In I Don’t Know What I Want . . . But I Know It’s Not This, career consultant Julie Jansen won over readers with the same comforting, clear headed approach that she brings to her many Fortune 500 clients. Now she tackles a problem that affects every working person, regardless of occupation: difficult people. Whether the problem is an ``abusive`` boss, ``toxic`` coworker, or ``difficult`` assistant, Jansen shows how to master the eleven keys to getting along with even the most dysfunctional colleagues. Featuring self-assessment exercises designed to identify the root causes of problem behavior and smart, viable solutions and tips for managing different kinds of difficult people—from subordinates to superiors—this invaluable resource is a savvy, humane guide to reducing stress, establishing workplace harmony, and making sure that no one stands in the way of your career goals.

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